Privacy Policy

1. Who We Are

JR Roofing is a roofing contractor using the JobDrop platform to showcase work, capture leads, and manage homeowner communications. JobDrop (operated by JobDrop LLC) provides the platform infrastructure on JR Roofing’s behalf as a service provider.

When this policy says “we,” “us,” or “JR Roofing,” it refers to JR Roofing. When it says “JobDrop” it refers to the platform operator. When it says “you,” it means anyone interacting with JR Roofing through the JobDrop platform — homeowners, prospective customers, and visitors to jobdrop.co/jr-roofing-1774.

Questions or privacy requests? Contact JR Roofing at jobdrop.co@gmail.com (routed via JobDrop support).

2. Information We Collect

From Homeowners and Visitors

• Contact information submitted via JR Roofing’s estimate form or text widget (name, phone number, email, project address)
• Review and feedback data (star rating, review text, reviewer name)
• SMS consent records (timestamp, consent text, phone number)
• Call metadata when JR Roofing uses JobDrop’s call tracking (caller ID, call duration, timestamp)

Automatically Collected

• Device and browser information (IP address, user agent, screen size)
• Usage analytics (pages visited, features used, timestamps)
• Referring URLs and UTM parameters

3. How JR Roofing Uses Your Information

• Responding to estimate requests and homeowner inquiries submitted through the JobDrop-hosted forms on JR Roofing’s profile
• Sending review requests, lead notifications, project follow-ups, and appointment reminders (see Section 5)
• Generating project content from voice recordings and photos using AI (see Section 4)
• Improving JR Roofing’s public profile, project pages, and lead capture experience
• Complying with legal obligations

4. AI-Generated Content

JR Roofing uses JobDrop’s AI tools to create project pages efficiently:

• Voice transcription: Voice recordings are transcribed using OpenAI’s speech-to-text service.
• Content generation: Project titles, descriptions, and other text content are generated by Anthropic’s Claude AI from the transcribed text and project details.
• Contractor review: All AI-generated content is presented to JR Roofing for review and editing before publication.

Your data is not used to train AI models. Voice recordings and transcripts are processed solely to generate project content for JR Roofing.

5. SMS & Text Messaging

JR Roofing sends text messages through the JobDrop platform for the following purposes:

• Review requests after completed roofing projects
• Lead notifications when homeowners submit estimate requests
• Appointment and project follow-ups
• Team member invitations sent by JR Roofing’s account owner or managers (these originate from the JobDrop LLC platform number, not JR Roofing’s number, because the recipient is JR Roofing’s staff joining the JobDrop dashboard)

Consent: You will only receive text messages from JR Roofing if you have provided your phone number and opted in — either through a web form on jobdrop.co/jr-roofing-1774/estimate with a consent checkbox, or during an in-person service engagement with JR Roofing.

Opt-out: Reply STOP to any message to unsubscribe. Reply HELP for assistance. Message and data rates may apply. Message frequency varies, typically 1–4 messages per project.

JR Roofing and JobDrop will not share, sell, or distribute your mobile phone number or any information collected through the text messaging program to third parties or lead generators.

6. Voice Calls & Recording

JobDrop may provide call tracking numbers that forward to JR Roofing’s phone. When you call a tracking number:

• Call metadata (caller ID, duration, timestamp) is captured for attribution and analytics
• Calls may be recorded for quality assurance (a disclosure is played before the call connects)
• Call recordings are retained for up to 90 days, then automatically deleted
• Voicemail messages may be transcribed and sent to JR Roofing via SMS or dashboard notification

7. Location Data

Project locations are displayed as pins on an interactive map on JR Roofing’s public profile. To protect homeowner privacy, map pins are intentionally offset from the actual project address by approximately 50–200 meters. Exact street addresses are never displayed publicly.

8. Cookies & Tracking Technologies

JobDrop uses cookies and similar technologies on JR Roofing’s public pages for:

• Analytics: Understanding how the platform is used (via PostHog)
• Maps: Rendering interactive maps (via Mapbox)

You can manage cookies through your browser settings. We honor Global Privacy Control (GPC) browser signals as a valid opt-out request.

9. How JR Roofing Shares Your Information

JR Roofing does not sell your personal information. Information is shared with the following service providers that support JR Roofing’s use of the JobDrop platform:

• JobDrop LLC — platform infrastructure
• Convex — database and backend
• Twilio — SMS messaging and voice call tracking
• Mapbox — interactive maps
• OpenAI — voice transcription
• Anthropic — AI content generation
• Vercel — web hosting and deployment
• PostHog — product analytics

JR Roofing may also share information when required by law, to protect rights and safety, or in connection with a sale of the business (with notice to affected individuals).

10. Data Retention

• Active records: Homeowner contact information is retained for the duration of the project relationship and for JR Roofing’s ongoing customer relationship needs.
• Call recordings: Automatically deleted after 90 days.
• SMS message logs: Retained by Twilio for 30 days, then auto-deleted.
• Consent records: Retained indefinitely for compliance.

11. Data Security

The JobDrop platform implements reasonable security measures to protect your information:

• All data is transmitted over HTTPS (encrypted in transit)
• Sensitive data is encrypted at rest
• Authentication is managed by Clerk with support for multi-factor authentication
• Role-based access controls limit data access within JR Roofing’s organization (Owner, Manager, Crew)

No system is 100% secure. If JR Roofing or JobDrop become aware of a data breach, affected individuals will be notified as required by law.

12. Your State Privacy Rights

Depending on your state of residence, you may have the following rights regarding your personal information:

• Right to know what personal information is collected and how it is used
• Right to access your personal information in a portable, machine-readable format
• Right to correct inaccurate personal information
• Right to delete your personal information
• Right to opt out of the sale or sharing of personal information (JR Roofing does not sell your data)
• Right to non-discrimination for exercising your privacy rights

These rights are available to residents of California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, Virginia, and other states with applicable privacy laws.

To exercise your rights, contact JR Roofing at jobdrop.co@gmail.com. Requests are responded to within 45 days. If a request is denied, you may appeal by contacting the same address.

13. Children’s Privacy

JR Roofing’s services and the JobDrop platform are not directed at children under 13. Personal information is not knowingly collected from children. If you believe a child has provided personal information, please contact JR Roofing at jobdrop.co@gmail.com and it will be deleted.

14. Changes to This Policy

This policy may be updated from time to time. The template version above will change for material updates. Your continued interaction with JR Roofing through JobDrop after changes take effect constitutes acceptance of the updated policy.

15. Contact JR Roofing

For questions about this Privacy Policy, requests to exercise your privacy rights, or concerns about how JR Roofing handles your information:

• Email: jobdrop.co@gmail.com (routed via JobDrop support)
• Mailing address: Haughton, LA
• Public profile: jobdrop.co/jr-roofing-1774